UK Delivery:

• All deliveries are tracked as standard. Standard delivery costs £2.99, or is free of charge for our customers spending > £50. 
• Allow 3-5 working days for free standard delivery. Please note delivery times may vary as we use an independent 3rd party courier service.
• If you are based in London we can arrange a same-day drop-off for £15. Alternatively, this service is complimentary for orders over £1000.
• Express Delivery costs £4.29 and arrives within 24-48 hours. Express Delivery is complimentary for orders over £150.
• Next Day Delivery is available for £15 per address across the UK.
• Next Day Delivery orders must be placed by 1.30 pm Monday-Thursday, this will ensure they will arrive the next working day, excluding Saturdays and Bank Holidays.

UK Returns

• Bloomtine offer a 14 day refund policy, you must notify us within 14 days of your order. 
• Email Team@bloomtine.com with your order number and reason for return. Upon receipt of email, printed labels will be provided by our team at BLOOMTINE. Hand your return to a delivery depot near you.
• Shipping costs are deductible from your refund i.e., if a customer received free shipping at the time of placing the order the label cost for postage to the customer and return from the customer will be deducted from the balance due. 
• Refunds will be issued up to 14 days from purchase to the original form of tender and processed within 3-5 working days of return providing it is returned in the same saleable condition* as when purchased, within 14 days of the date of purchase and if accompanied by the original sales receipt.
• Responsibility for the return of goods remains with the consumer, it is the consumers' responsibility to ensure items are returned to us. We cannot offer a full refund if items are lost in the post or go missing.
• If an item arrived faulty or damaged you must notify us within 24 hours of receiving the item, with supporting evidence.
• Please note discounted or sale items are final sales and non-refunable or non-exchangeable

Saleable Condition* For a return to be accepted, the item must be unworn, the security tags must remain intact and the packaging must be in reusable condition. This information is clearly stated on the tag for the customer’s information. Should the security tag have been removed, the refund will not be processed.

Kindly note we do not offer refunds on any earrings, fragrance sale or engraved and customised pieces. 

We provide return labels for UK orders, for international orders it is the customers responsibility to return. Customers who are unable to accept goods upon delivery will be billed by the 3rd party logistics company for any costs incurred to return goods.

International Deliveries 

We deliver across the globe, delivery times can take up to 5-10 days. These orders can only be placed via website, if you have additional questions please email (info@bloomtine.com). The final web sale price is the final price you pay to BLOOMTINE. Customs and duties are to be paid by the recipient as billed by the local authorities. To find out more about our policies please get in touch. 

Our team is available Monday to Friday 09:00 - 17:00 and closed public holidays.